General Contact Number: 1-800-804-1899

You may also email us at

Information and Referral Line: 1-800-804-1899 ext 201

If you would like to request services for you or a family member or would like to know about resources that you may need, our information and referral line will be the place to call. You may also send us a request for information at

Fiscal Intermediary Department: 1-800-442-1185

The Fiscal Intermediary Department can assist you if you already have Personal Care Attendant Services and have questions about payroll, time sheets, PCA checks or would like to request the following materials:

  • Timesheets

  • New Hire packets

  • Direct Deposit forms

  • Termination or Reinstatement forms

    You may also get some of these forms at

    Other ways you can contact the Fiscal Intermediary office

    Stavros FI’s customer service department can resolve the vast majority of concerns via email or phone. We highly encourage emailing us at We monitor this email address throughout every business day.

    Ways you can send us your timesheet :

    In addition to fax and mail, you can email timesheets to You will receive a reply confirming receipt. 

    We also encourage the use of our portal for online timesheet submission. Please visit our web site at and download a Stavros Portal User agreement. Email the completed form to or fax it to 413-256-3849.


Member Services: 1-800-804-1899 ext 204

Member Services can help you if you already receive Personal Care Attendant Services and have questions such as how to request more hours, doctor’s forms, or when is your next review or skills training session.