Stavros

Advocates for Independent Living

Job Openings

Stavros employs about 125 employees at our offices in Amherst, Springfield and Greenfield. We encourage people with disabilities to apply for positions at Stavros. However, please don't send us a resume unless you are applying for a posted job opening.

PAS Department: Member Services Position

Responsibilities:

1) Intake

a) Verify potential consumers' appropriateness for PCA program, including, MassHealth (Medicaid) eligibility;

b) Communicate with consumer and/or referral source status of and process for PCA application; and

c) Refer to other Stavros services if appropriate.

2) Customer Service

a) Respond to inquiries from consumers and/or surrogates including status of applications, process for requesting additional time/jury duty/overtime, etc. professionally and efficiently;

b) Provide general information regarding the PAS program to outside providers if requested;

c) Process complaints from consumers, staff, or other providers;

d) Report any suspected abuse or neglect situations to the appropriate agency;

e) Respond to questions from staff, co-workers or other appropriate parties in an efficient, professional, pleasant manner; and

f) Communicate with the fiscal intermediary as needed in a professional, pleasant manner.

3) Enter all contacts and relevant information into the database timely and accurately.

4) Provide back-up support and assistance to other PAS department co-workers, including, but not limited to:

a) Processing incoming/outgoing mail, including evaluations, support documents, PCA Referral Forms; and

b) Assist with maintaining consumer records and filing.

Reports to: PCA Coordinator

Hours - 35 hours/week

Qualifications

Bi-lingual (Spanish/English), strong attention to detail, excellent communications skills, strong computer skills. Minimum 1 years experience in a similar organization. Excellent benefits package.

EEOA, persons with disabilities encouraged to apply.