Human Service Transportation Virtual Public Listening Sessions

Human Service Transportation Virtual Public Listening Sessions

MassHealth members and other consumers who have used PT-1 or other Human Service Transportation since July 1, 2021 are invited to share their feedback at an upcoming virtual public listening session.

Have you used PT-1 or other Human Service Transportation (HST) services since July 1, 2021? If so, share your feedback with the Human Service Transportation (HST) Office at an upcoming Virtual Public Listening Session. HST transportation is coordinated by two brokers: the Montachusett Regional Transit Authority (MART) and the Greater Attleboro Taunton Regional Transit Authority (GATRA). New contracts with MART and GATRA went into effect on July 1, 2021.

These new contracts introduced new technologies to improve customer service, such as smart phone apps and self-service web portals to facilitate scheduling rides and reporting complaints. Members and consumers are invited to join virtual public listening sessions to share their experience with HST services through MART and GATRA since the new contracts were implemented on July 1, 2021:


At each session, interpretation in the following languages will be provided: Arabic, Brazilian Portuguese, Cape Verdean, Chinese, Haitian-Creole, Russian, Spanish, and Vietnamese. ASL and CART are confirmed for both meetings. ADA reasonable accommodations for people with disabilities are available upon request.

To submit a request, contact William Herbert at or (617) 660-3443. As part of your request, please include a description of the accommodation you will need and include as much detail as you can. Please provide your contact information in case we need more information. When possible, please give at least two weeks (14 days) advance notice. Last-minute requests will be accepted but may be difficult to fill.

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